Posts Tagged ‘b2b online lead generaton’

Improved Lead Scoring for Marketing Campaigns

Improved lead scoring

Lead scoring improves follow-up

Our product development team is in the midst of an upgrade that will enhance our lead scoring for multimedia marketing campaigns. The benefit of this improvement is faster lead follow-up during the lead generation campaign. One of the most difficult challenges in lead generation campaigns is to ensure that highly qualified leads are contacted promptly (detailed in this post).  As the marketing campaign happens, the hottest leads will be flagged for immediate follow-up — improving the marketing campaign ROI.

How does it work? The lead scoring technique measures and scores how the people who respond to your Swyzzle campaigns (your leads) watch and interact with the Swyzzle show. The viewing habits of all viewers and interaction with PromoPad items below the show and other factors are collected and analyzed to compute the score. Some of the factors which are included in the scoring include:

  • Total Length of viewing time - indicating quality and viewer interest in the show
  • Number of views - indicating level of interest in the content of the show
  • Number of clicks on PromoPad items – showing interest in a particular topic related to the item clicked.
  • Number of repeated segments viewed during a session – showing interest in a particular portion of a show
  • E-commerce item clicks on PromoPad - indicating specific interest in a product offered during the show

As data is collected for each new lead generation campaign the analysis learns and improves, producing more refined results.

Look for the new lead-scoring within the next several weeks. In future releases we’ll be adding other new features to drive higher quality multimedia-based lead generation.

Lead Follow-up: The Challenge of Online Lead Generation

In many companies, Sales complains that they don’t get enough leads from Marketing, and Marketing complains that Sales doesn’t follow up on the leads they are given. It almost sounds like the beginning of a joke. Unfortunately, many lead generation campaigns fail because no one follows up on the good leads that are generated.

Lead Follow-up: the link between Sales and Marketing

Lead Follow-up: the link between Sales and Marketing

In my fantasy, Marketing hands Sales all the leads they can handle and Sales follows up on every single lead, closing every opportunity. Everyone is happy, and everyone makes lots of money. The problems begin when you have expectations like mine.

Because of performance pressure, Marketing tends to send weak leads to Sales. Sales often doesn’t follow up because the leads are weak, saying it’s a waste of time. However, when a well planned and executed lead generation campaign is conducted by Marketing, quality leads will be the result. The leads must be segmented as quickly as possible by Marketing so that they can be passed on to Sales while they are still “hot”. Sales must be prepared to follow up on with these leads within 24 hours to reap the full benefits of the campaign. There is nothing worse than wasting a good lead. Sales must follow up on the leads promptly, before they get cold. That means they need to trust that they will get good leads, and that they will take the time to act on them. Marketing must communicate to Sales about the current campaigns and give guidance on how to follow up on the leads.

It’s important to think of lead generation as a funnel (see Understanding the Online Lead Generation Funnel). In a typical marketing funnel, the best 5% of marketing contacts are strong enough sales prospects to passed to Sales. The next 10% are close, but not quite fully baked. Marketing should monitor those 10% and pass contacts that are from marquis customers to Sales, and continue to cultivate the others. For example, if your company produces drink production equipment a lead from Coca Cola should be passed to sales.

Lastly, Marketing should track the follow-up. Marketing needs to track leads through the marketing funnel, then through the sales funnel and then through the lifetime of the customer. The lifetime value of a lead is the true measure of the success of marketing campaigns the marketing organization.

Is Your Lead Generation Providing Value to Your Market?

I ran across an interesting post on Paul Dunay’s blog, Buzz Marketing for Technology. In his post, “Shadow Pipeline – accounting for the missing dollars“, he writes, “Just because you decided to throw an event at the beginning of the year doesn’t mean anyone wanted to buy your solution or even had the funding to buy your solution. Budget cycles dictate this ebb and flow.” He makes a great point that a lot of technology marketing departments miss.

When I talk to people about B2B online lead generation, they act like their entire target market is in the midst of a purchase. You have to stay in contact with your target market when they aren’t buying so that when they are ready buy they know and trust you. And you need to be providing value to your target market so they want to hear from you. How? Give them tools and answers that help them do their jobs better every day. Share what your customers are teaching you about best practices, new products, and industry events.

Provide real value, and your future customers will remember you when it’s time to talk.